Technical Support: 972-724-2373 (9am to 5pm Central)
Our technical support staff are eager to provide a wide range of specialized services and updates that will keep your system running
at its optimum. As well as training you and your staff on the system features. You get support directly from the manufacturer, who
know the product inside out, not from a distributor or dealer.
All InTouch Digital systems make use of today's high-speed Internet
technology. We have built into our systems the ability for our technical staff to fully support your system remotely.
support sessions our technicians have the ability to fully control your system, while you watch and learn. This technology allows
us to view remotely any problems that you may have encountered, and allows non-technical users to demonstrate their needs graphically.
If you wish to contract for support services, annual Customer Care contracts are available which include the following:
technical support during business hours (9:00am - 5:00pm, Monday through Friday; Central Time).
Provision of all upgrades for the software
and user documentation, including any supplemental training literature.
Direct internet support including data uploads and downloads,
direct data manipulation, and instant updates are all included.
Time & Materials
For those customers not under a Customer Care
Contract, we are still available for support, but we will require a credit card payment before connecting to your system. Our current
T&M charges are $150 per hour or part thereof.